A Reunion of Families.

01What are the current SMM guidelines?

For in-studio set designs, the current guidelines are up to 20 subjects unmasked at any point in time.

02What are the pax limitations for your studio set?

We’re able to accommodate up to 20 pax for shooting.

03I'm looking to have my extended family join the shoot, would a single photo session allow ample time to photograph the various groups?

For bigger families with more than 7 pax coming for the photo session, we would suggest the Client book 2 sessions in order to have a more comfortable pace for the shoot.
A longer time frame will allow us to cover more permutations within a multi-generational family shoot. We will also do our best to cover more within the given slot.

04What time should I arrive?

We recommend all Clients arrive 10 minutes prior to the allocated time slot. To ensure all slots have sufficient shooting time, we will be unable to extend time slots for late arrivals.

05What should I take note of before making the booking?

Clients have to take note of their child's nap and meal times and avoid those to ensure a smoother shoot.

The Client has to ensure that all attendees are informed of all details of the photoshoot. The Onlookers will only be liaising with the main Point of Contact.

All attendees are to be punctual for the photoshoot as we strictly follow the booking timings allotted to each Client.

06How long will it take for images to be returned?

As we understand that the festivities are around the corner, we are looking to return the edited soft copies within 3-5 working days!

07Due to unforeseen circumstances, my family member is unable to attend the photoshoot on the date of booking?

Clients are allowed to reschedule their photoshoot up to 72 hours prior to their photoshoot via Acuity Scheduling. Hirers may click "Change Appointment" via the automated confirmation email to reschedule to their preferred open slots.

In the event a rescheduling is required within 72 hours prior to the photoshoot, Clients have to contact us at hello@theonlookers.co with their confirmation email to request for rescheduling. There will be an administration fee of $100 for rescheduling within 72 hours for the missed opportunity on the originally intended booking slot.

The $100 deposit will be held till your next booking for the following 6 months, from the original date of the shoot.

08How do I make payment?

A deposit must be made upon booking. The balance payment can be made via Bank Transfer or PayNow at the end of the session.

09Is the deposit refundable?

The deposit payment to secure your booking is strictly not refundable.

10Is there a changing room in the studio?

11Can we bring along our pets and are they considered a pax?

12Does your editing include retouching/Photoshop (eg. skin smoothening, removing of blemishes, slimming, removing unwanted objects)?

13Can we get the RAW images?