01 Are there any other charges?

Every additional pax is $30 and every additional edited photo selected is $5 beyond the stated number in the package details. There’s a 20% surcharge on Public Holidays.

Any damages to the studio set due to the Client’s negligence will be subjected to a compensation amounting to the value of the item.

02 What are the pax limitations for your studio set?

We’re able to accommodate up to 6 pax for shooting.

03 I'm looking to have my extended family join the shoot, would a single photo session allow ample time to photograph the various groups?

For bigger families with more than 4 pax coming for the photo session and looking to change multiple outfits, we would suggest the Client book 2 sessions in order to have a more comfortable pace for the shoot.
A longer time frame will allow us to cover more permutations within a multi-generational family shoot. We will also do our best to cover more within the given slot.

04 What time should I arrive?

We recommend all Clients arrive 10 minutes prior to the allocated time slot. To ensure all slots have sufficient shooting time, we will be unable to extend time slots for late arrivals.

05 What should I take note of before making the booking?

Clients have to take note of their child's nap and meal times and avoid those to ensure a smoother shoot.

The Client has to ensure that all attendees are informed of all details of the photoshoot. The Onlookers will only be liaising with the main Point of Contact.

All attendees are to be punctual for the photoshoot as we strictly follow the booking timings allotted to each Client.

06 How long will it take for images to be returned?

The lead time to return the edited soft copies will be within 5 - 7 working days after the selects are made by The Client. Images to select will be sent over within 3 - 5 working days.

07 Due to unforeseen circumstances, my family member is unable to attend the photoshoot on the date of booking?

Clients are allowed to reschedule their photoshoot up to 72 hours prior to their photoshoot via Acuity Scheduling. Hirers may click "Change Appointment" via the automated confirmation email to reschedule to their preferred open slots.

In the event a rescheduling is required within 72 hours prior to the photoshoot, Clients have to contact us at hello@theonlookers.co with their confirmation email to request for rescheduling. There will be an administration fee of $100 for rescheduling within 72 hours for the missed opportunity on the originally intended booking slot.

The $100 deposit will be held till your next booking for the following 6 months, from the original date of the shoot.

08 How do I make payment?

A deposit must be made upon booking. The balance payment can be made via Bank Transfer or PayNow at the end of the session.

All discount codes will only be applied to the original package rate before any add-ons. (eg. additional pax, time extension, etc.)

09 Is the deposit refundable?

The deposit payment to secure your booking is strictly not refundable.

10 Is there a changing room in the studio?

12 Does your editing include retouching/Photoshop (eg. skin smoothening, removing of blemishes, slimming, removing unwanted objects)?

13 Can we get the RAW images?